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Understand How Dropship and KM System Works

    

What is drop shipping?

Drop shipping is a retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party (KIME.COM.MY) and has it shipped directly to the customer. As a result, the merchant never sees or handles the product.

 

 

How Kime Fashion Dropship Works ?

Click Here To Register As Dropshipper

What you can expect from Kime.com.my?

1. Packing Slips

We ship every order with packing slips that contain your business information, not ours.
If you want us put it in the dropship order ,Pls contact our customer service to take note for you .

 

2. Service & Supports

If something goes wrong and your customer's order gets damaged or broken, let us know and we will issue a refund or replacement.
We support our dropshippers from beginning to end.

 

3. Most dropshippers increase the prices 

Most dropshippers increase the prices by 45% or more. Consider your baseline commission is 4% and the more you raise prices,
the more commission (money) you will make as a dropshipper!

 

But please do remember to contact our customer service to upgrade your dropship account then can you enjoy the discount.

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  IMPORTANT RULES:  

Please set your selling price wisely, KM is offering cheaper price for you to sell higher and gain more profit from it.
Your selling price should not be lower than KM's selling price at any other platform. If KM finds out, your account shall be banned or removed from the system.

Please make your rules on your store remarking that customer are unable to cancel order due to the reason change of mind.
This will affect our operating system as you can refer back to the flowchart above on top. Once parcel is packed you are unable to cancel your order as well.
Please be responsible at your own risk.
 

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How do I join the drop shipping programme in Kime.com.my?

Step 1:

Register or Sign in an account with Kime.com.my and get approval from our Customer Service Team.

Step 2:

Find items you want to sell.

Browse the categories or search for items that you want to sell on your website or Social Platform.

Step 3:

Download Products Images
Our site allows you to download our product images to use on your site.

Step 4:

Sell items on your website.

Simply list the products on your site using our product images. 
You can even use the product descriptions we provide.

 

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How A Kime Fashion Dropshiper Complete A Transaction ?

Click Here To Register As Dropshipper

 

 

Kime Fashion Dropship Membership Privileges

Click Here To Register As Dropshipper

What's the diffrent between Dropship and Diamond VIP?

 

Kime Fashion Dropshippers Success Stories

Click Here To Register As Dropshipper

 

 

How Kime Fashion Dropshipper Customer Packages Looks Like?

Click Here To Register As Dropshipper

How Kime Fashion Going To Process Dropshippers Orders ?

Click Here To Register As Dropshipper


     FAQ     

How long it takes for new user to activate their dropship account?

Once you have registered an account from our website, PM via whatsapp  (messages only) us and we will approve your account for you.
Click here to talk to our Customer Service thru Whatsapp.

 

Do dropshippers provide customer service and/or talk with my customers?

No. As the retailer, you’re 100% responsible for dealing with customers. You’ll need to build and market your website, handle customers support issues, solve problems and deal with any issues that arise. You’ll act as the intermediary between your supplier and your customer.

 

How long can my customer receive the order from Kime.com.my?

Once the payment of the dropship order has been confirmed, We will proceed the order within 1-3 working days excluding weekends and public holidays. 
Peak season like Raya, 11.11 Online huge campaign might takes about 4-6 working days.
We will update you the tracking number via email once the parcel is packed.
The time to destination is depended on the shipping method you choose. For orders placed after 12pm will be proceed the next working days.

 

How long can I hold my order until payment?

Once order placed, you will have 3 days to make payment otherwise the order will be cancelled by the system.
This is to avoid stock holding and we want to be fair to every buyer and dropship.

 

My order has been cancelledby system after 3 days, so I placed a new order and how long can Kime ship my order?

It will be proceed as usual from the date you place the order.
You can't request to ship your parcel first because of your own msitake, this is unfair to other dropship.

 

Can I change size/colors after order placed?

No, this is to prevent our stock imbalance from the system and it will cause our process delay.
Please remark from your store that once order placed you are unable to accept cancellation.
If you noticed you placed the wrong size or color, please place a new order immediately and contact our Customer Service to cancel the previous order.

 

Why is my order cancelled without getting notice?

Please double check the email you sent us, confirm if the ORDER ID is correct.
If your order ID does not match with the email you sent us, the order will be remark as unfulfilled and will be cancelled.

 

My customer received wrong / defect item, how can KIME arrange exchange?

Only defect / wrong item can be exchange within 7 days upon received date. Please get ready this documents with your buyer:
1. Photo of the parcel (Front & Back)
2. Photo of the defect or wrong items received (make sure can be seen)

Contact our CS to get a FREE return waybill and send it to your customer.

 

My customer want to exchange size after received the product.

Exchange procedure takes about up to 5-7 working days (From buyer return to warehouse until next shipment).
That is why it's really important to ask your buyer to check size before purchase.

Please remember we do not hold stock for exchange, if your buyer has return the items and the size he/she want to exchange has sold out;
you will have to refund the product to your customer as remark "Order Cancel" which means you gain 0 profit by doing extra work.


We prefer you set rules at your store by remark "Items sold are non exchange, return and refundable".

 

     REFUND     

How will you receive the refund (credit or replacement)

                     All refund will be credited to your KM Personal account as store credit. The Credit later can be use on your next purchase.
Please do not simply cancel your customer's order as your account will be downgraded if you have up to 8 cancel orders and above.


How to check store credit

 

 

Do you have your own waybill?

We accept your own waybill on selected courier which is J&T Express & Pos Laju only. 
We Print for you and no charge at all. We will fulfill the shipping for you. Just follow these simple steps.


Please click here to see our Full Dropship Order Guideline by using your own Shipping Waybill

 

1. Send us your bank in receipt & waybill in PDF as proof of payment to pusatpakaiankime@gmail.com
PM our Customer Service if you need help via  Whatsapp CLICK > +60164191286 (message only) 

2. Remark your order ID in Email

3. Happy Selling~

 

Click Here To Register Yourself As Kime Fashion Dropshipper